Business Solutions

In this competitive ever-changing environment, it is more important than ever to supply the highest level of customer service. With constantly changing demographics and new legislation it is a necessity that your business can address the needs of all its clients. Independent Living Centre Kingston (ILCK) leverages a combination of community relationships and distinctive expertise to deliver the benefits of disability awareness and accessibility consulting to your local business.

A professional approach, genuine sensitivity and a close collaboration with people with disabilities enables ILCK to deliver high-value services that will provide you and your employees with the training and guidance necessary to increase your level of customer and employee service.

ILCK services include:

Disability Awareness Training
AODA Customer Service Training
Customer Service Compliance Consulting (AODA)
Accessibility Profiles
Access Kingston
Accessibility Audits
Accessible Technology Consulting
Web-site Accessibility Consulting

DISABILITY AWARENESS TRAINING

ILCK will work with your organization to:

Gain a new awareness about the needs of people with disabilities and the benefits of fair and equitable treatment;
Take a closer look at specific types of disabilities, highlighting similarities as well as differences;
Increase sensitivity about the challenges faced by people with disabilities;
Participate in discussion around the benefits of proper disability etiquette and appropriate language;
Develop an understanding of the various types of barriers to accessibility.

CUSTOMER SERVICE TRAINING

ILCK will help your business increase its level of customer service and meet the requirements defined in the Customer Service Standard of the AODA, including:

Communication tips, accommodation opportunities and assistive devices relevant for each type of disability;
Understanding the role of service animals and support personnel;
Addressing challenging or ambiguous situations;
Group discussion about new perspectives and strategies for handling workplace specific issues;
An overview of the purpose, components and vision of the AODA;
A summary of Regulation 429/07, of the Customer Service Standard.

ACCESS KINGSTON

Access Kingston is an online reference for people with disabilities living in, and interested in visiting, Kingston. Access Kingston supplies prospective customers with accurate information about businesses accessibility features. It is intended to provide information that will assist in deciding whether or not a facility or service meets individual accessibility requirements. ACCESS KINGSTON ONLINE

To create or update your current listing a trained representative of ILCK will come to your location and complete an Accessibility Profile detailing the major accessibility features of your business. You will be given a report of the findings and your updated Accessibility Profile will be posted on Access Kingston Online.

Call today for information and pricing on Accessibility Profiles, Access Kingston Online and to arrange for an ILCK representative to visit your location.

TIPSHEETS

Accredited
Member Of

Independent Living Centre Kingston Valued Partners